By using our app or purchasing any product from ARDV ECOM HUB PVT LTD, you agree to the following terms and conditions. Please read them carefully.
1. Usage Policy
- ARDV Shopping Mall provides digital coupons which can be redeemed on select products.
- Coupon value and usage limit vary depending on the product category. For example: on clothing and apparel products, up to 33% of the total MRP can be redeemed through ARDV coupons.
- The remaining 67% must be paid by the user through available payment methods (UPI, Card, Net Banking, etc.).
- Coupons cannot be exchanged for cash or transferred to another account.
- Each coupon has a validity period of 2 years from the date of issue.
2. Order and Payment
- Orders will only be processed once the non-coupon portion of the payment is completed.
- All prices listed are inclusive of GST, unless specified otherwise.
- In case of failed transactions, the coupon usage will be restored automatically within 24 hours.
3. Shipping and Delivery
- Products will be shipped within 3–7 working days, depending on the delivery location.
- Tracking details will be provided once the order is shipped.
- Delivery charges, if applicable, will be mentioned during checkout.
4. Return and Refund Policy
- Products can be returned within 7 days of delivery, only if they are damaged, the wrong item is delivered, or the product is defective.
- Coupon value used in the order is non-refundable, but will be reissued to your wallet if the return is approved.
- Refund for the paid amount (non-coupon) will be processed to the original payment method within 7–10 working days.
5. User Responsibilities
- Users must provide accurate contact, address, and payment information.
- Misuse of coupons, fake orders, or any fraudulent activity may lead to suspension of your account without notice.
6. Changes to Terms
- ARDV reserves the right to update these terms at any time without prior notice.
- Continued use of the app after such changes means you accept the new terms.